/FAQs
FAQs 2018-02-17T07:19:23+00:00

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express. Our secure credit and debit card checkout is powered by Commonwealth Bank and is protected using SSL encryption.

1.6 Can I amend and cancel my order?

Generally we pack orders on the day of purchase and ship the following morning. If you find you have made a mistake then get in touch as soon as possible and we will resolve the issue.

1.7 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 1 working day, excluding weekends and public holidays.

2.2 How long will it take for me to receive my order?

The Standard courier delivery time frame is approximately 3-5 working days and the Express courier is approximately 1-3 working days from the time of placing your order. Delivery for major cities is typically on the lower end of the scale e.g. 3 days for standard shipping and 1-2 days for Express.

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number and a link to take you to the Australia Post website where you can track the status of your order.

2.4 What are the shipping charges like?

Shipping is FREE for all Australian deliveries over $20 via Standard courier. For purchases under $20 we charge a flat rate standard shipping fee of $8.50. Express postage is a flat rate of $10.50 and can be selected during the checkout process.

2.5 Can I change my shipping address after my order has been confirmed?

Items are typically packed the day of your order and sent the following morning. If you need to change your delivery address then please get in touch as soon as possible and we will try and accommodate your request.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at info@orcadia.com.au and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our Customer Care Team at info@orcadia.com.au with details of the problem and we will get back to you as soon as we can.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at info@orcadia.com.au and we will get back to you as soon as we can.

 2.9 I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at info@orcadia.com.au if you have not received your parcel after 10 working days and we will assist you accordingly

2.10 Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

2.11 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at info@orcadia.com.au and we will assist you further.